Shipping policy

About shipping:

(1) Items are usually shipped within 2 working days after payment is confirmed. All parcels will be with tracking numbers. (Except Saturday and Sunday.)

(2) Each order will have tracking numbers to track the transportation status.

If you cannot check the transportation status, please contact us by email at sales@batterymall.com or contact WeChat/WhatsApp: (+86) 198 6775 1872.

(3) Please ensure that a complete and correct address, including full name, complete address, telephone number, and postal code so that the post office can be effective and successfully deliver your package.

(4) If you need faster logistics, please contact by email at sales@batterymall.com or contact WeChat/WhatsApp: (+86) 198 6775 1872 to replace your logistics channels, and the extra costs need to be responsible for the buyer.

(5) Logistics inquiry website:

European and American countries can check logistics at this website:

https://www.17track.net/en

Middle East countries can check logistics at this website:

http://www.mena56.com/

Asian countries can check logistics at this website:

http://17exp.kingtrans.cn/tracken.jsp

If you cannot find your package at the above three websites, please contact us by email sales@batterymall.com or contact WeChat/WhatsApp: (+86) 198 6775 1872.

  Due to the COVID-19 outbreak and the current high demand for our products, there may be unusual delays in our order processing/delivery times.

  Don't worry, you will eventually receive your order. If you have any questions, please feel free to contact us. We greatly appreciate your continued patience and understanding. Beware!

About VAT & Customs Duties

We do not bear any responsibility for the buyer's import tariffs, related taxes, and Shipping costs. Everything is responsible to the buyer.
The specific shipping cost needs to view the order details page.

About delivery time：

1. Shipping Countries/Areas from US warehouse:

Normal delivery time is 3-5 working days:

United States (Only Ship To US)

Free Shipping

2. Shipping Countries/Areas from the French warehouse:

(1). Normal delivery time is 2-3 working days:

 France 

Free Shipping

(2). Normal delivery time is 3-5 working days:

Luxembourg | Netherlands | Austria | Denmark | Ireland | Italy | Germany | Portugal | Spain | Sweden

The estimated shipping fee for a 0.5kg product is 10.99$, and the specific shipping fee is subject to the order address.

(3). Normal delivery time is 6-10 working days:

Bulgaria | Czech Republic | Estonia | Hungary | Latvia | Lithuania | Poland | Romania | Slovakia | Slovenia

The estimated shipping fee for a 0.5kg product is 14.99$, and the specific shipping fee is subject to the order address.

3. Shipping Countries/Areas from Japanese warehouse:

Normal delivery time is 3-5 business days:

Japan(Only Ship To Japan)

Free Shipping

4. Shipping Countries/Areas from Canada Warehouse:

Normal delivery time is 3-5 business days:

Canada(Only Ship To Canada)

Free Shipping

5. Shipping Countries/Areas from China Warehouse:

(1). North America Areas delivery time is 10-15 working days:

United States   4.59$
Mexico | Canada   7.99$

The above shipping charges are for a 0.5kg product, and the specific shipping charges are subject to the order.

(2). Oceania Areas delivery time is 15-20 working days:

Australia | New Zealand   8.99$

The above shipping charges are for a 0.5kg product, and the specific shipping charges are subject to the order.

(3). South American Areas delivery time is 15-20 working days: 

Brazil    7.99$
Chile    8.99$

The above shipping charges are for a 0.5kg product, and the specific shipping charges are subject to the order.

(4). Europe Areas delivery time is 15-20 working days:

Russia | Belarus Free Shipping

Ukraine  3.59$

Cyprus 15.85$

Peru 12.89$

Morocco | Moldova   9.99$

Greece | Malta | Finland | Oman   15.85$

Switzerland | United Kingdom | Germany    7.59$

Latvia | Croatia| Slovenia | Estonia | Lithuania | Romania | Bulgaria | New Zealand (Chatham Islands)    11.59$

Denmark | Ireland | Italy | Luxembourg | Portugal | Spain | Sweden    7.99$

Austria | Netherlands | Slovakia | France | Poland | Belgium | Norway | Czech Republic | Hungary    6.99$

The above shipping charges are for a 0.5kg product, and the specific shipping charges are subject to the order.

(5). Asia Areas delivery time is 5-10 working days:

Korea | Singapore | Thailand | Malaysia | Kazakhstan  Free Shipping

Philippines   6.99$

The following countries will take 15-20 business days for shipping:

The United Arab Emirates   8.99$

Israel   5.95$

Japan   7.99$

Vietnam    6.59$

Saudi Arabia    13.99$

The above shipping charges are for a 0.5kg product, and the specific shipping charges are subject to the order.

Notice:

The actual shipping time depends on the destination country's weather, holidays, local shipping conditions and customs clearance factors.

If you want to know the specific delivery time in your country, or need to change the express delivery such as TNT/UPS/FedEx/EMS/DHL, please feel free to contact us.