🔋 BatteryMall.com FAQ

About shipping:

• How fast we can ship out the parcel? It was sent out with the tarcking number?

  Items are usually shipped within 3 to 5 working days after payment is confirmed.All parcels will be with tracking number. (Except Saturday and Sunday.)

  European and American countries can check logistics at this website:

  https://www.17track.net/en

  Middle East countries can check logistics at this website:

  http://www.mena56.com/

  Asian countries can check logistics at this website:

  http://17exp.kingtrans.cn/tracken.jsp

  If you cannot find your package at the above three websites, please contact us by email: sales@batterymall.com or WeChat/WhatsApp: (+86) 198 6775 1872.

💳 Order and payment issues

• Which payment method can I use to buy products?

  Paypal	Payments by PayPal, no PayPal account required. Paypal is safe and free for buyers. PayPal account: Payment@batterymall.com Account Name: ShenZhen KingSener Science and Technology Co., Ltd
  Credit or debit card	VISA, MasterCard, the United States n Express,Maestro & Laser Card, APPLE Pay,etc. PayPal never shares your financial information with us.
  Bank Transfer	If you cannot use the above payment methods, please contact our customer service and pay by bank transfer. SWIFT:CITIHKHX Account number：705084678 Account name：ShenZhen KingSener Science and Technology Co., Ltd Bank Name：Citibank N.A., Hong Kong Branch

  
  

Q5: How long does it take to ship after placing an order? What logistics are supported?
A: We usually ship within 24 hours, providing multiple logistics options such as DHL, FedEx, UPS and standard postal services, and global delivery.

Q6: Is cash on delivery supported?
A: Currently only online payment (credit card, PayPal, Alipay, etc.) is supported, and cash on delivery is not supported yet.

Q7: Can an invoice be issued?
A: Yes! Please fill in the invoice information at checkout and the electronic invoice will be sent to your email.

📦 Product and purchase related questions

Q1: Are the batteries sold by BatteryMall original or compatible?
A: We offer both original (OEM) and high-quality compatible batteries, all of which are rigorously tested to ensure safety and performance.

Q2: How can I confirm if the battery is compatible with my device?
A: You can enter the device model (such as "Dell XPS 15 9500" or "iPhone 12") on the product page, or use our battery finder tool to match the correct model.

Q3: Are your batteries certified? (CE/FCC/RoHS)
A: Yes, our batteries all meet international safety standards, including CE, FCC, RoHS and other certifications to ensure there is no risk of explosion or overheating.

Q4: Is the battery capacity (mAh/Wh) higher than the original?
A: Some high-capacity versions (such as "Ultra-Long Battery") have a 10%-30% increase in capacity compared to the original battery. Please check the product details page for details.

🔧 Installation and use issues

Q1: How to replace the laptop/mobile phone battery? Is there a tutorial?
A: Yes! We provide free graphic/video tutorials for popular devices (such as MacBook, iPhone, Samsung Galaxy), visit [Blog] to view.

Q2: How many times does a new battery need to be fully charged and discharged before it can be activated?
A: Modern lithium batteries do not need to be activated and can be charged normally for the first use, but it is recommended to charge to 100% for the first 3 times to optimize calibration.

Q3: Why is the battery life of the new battery not as good as expected?
A: The new battery may need 2-3 full charge and discharge cycles to achieve optimal performance, and check whether the background application is consuming too much power.

⚠️ Safety and quality issues

Q1: What should I do if the battery is hot/swollen?
A: Stop using it immediately! Swollen batteries may pose a safety hazard. Please contact customer service to arrange a free return (within the warranty period).

Q2: How to store spare batteries correctly?
A: It is recommended to store them in a cool and dry place (15-25°C), keep the power level at 40%-60%, and avoid long-term storage of full or empty batteries.

🛡️ Warranty and after-sales service

Q1: How long is the battery warranty period?
A: We provide a 12 month warranty (depending on the product), and non-human damage can be replaced free of charge.

Q2: How to apply for a return or exchange?
A: Log in to your account to submit a return application, or contact customer service to provide the order number + problem description, we will process it within 24 hours.

Q3: Who bears the return shipping for international orders?
A: If the return is due to product quality issues, we will bear the return shipping cost; if the return is due to personal reasons, the buyer needs to pay the shipping cost.

📈 Other FAQs

Q1: Is there a discount for bulk purchases?
A: Yes! Enterprise/repair shop customers can contact sales@batterymall.com to obtain wholesale prices (discounts for 10 pieces or more).