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Product Warranty

Product Warranty

Our battery is factory tested before shipment to meet or exceed the original specifications for which it was designed. Therefore, we are confident to provide 2 year warranty for our KingSener brand batteries and a 1 year warranty for OEM batteries.

To initiate a warranty claim email us at sales@batterymall.com or contact WeChat/WhatsApp: (+86) 198 6775 1872. We will need your order number, order date, product name or product ID and the issue you are having. Customers are responsible for shipping charges on warranty items.

What the Warranty Covers

After the buyer receives the product, if there is a problem, you can apply for warranty service. Our warranty coverage is: the product cannot be charged normally, the battery life is short after the product is charged, the product cannot be fully charged and other product defects. A gradual decrease in the charge capacity of a rechargeable battery is normal and is not considered a defect.

Our batteries have a 1% failure rate. If the battery does fail, it usually happens immediately. Buyers can learn more about how to initiate a return on our Returns Policy page.
Battery failures are more likely to be caused by insufficient charger power, faulty battery management software, or a faulty charging circuit on the motherboard. If this happens, our technical support can help you diagnose the problem.

Shipping costs associated with warranty replacements are not included and will need to be paid when a warranty claim is made.

Warranty Replacement Process

When confirming receipt within one year (OEM)/two years (KingSener), if the battery does not work properly, Batterymall.com will provide 3 warranty methods for your reference.

The first method: Our technicians provide remote repair to solve battery problems.

The second way: The damaged battery will be sent back by buyer (buyer pays the shipping cost), we will resend the new battery and bear the cost of the battery, and the shipping cost will be borne by the buyer.

The third method: Our technicians cannot solve the problem, the seller refunds part of the order amount to the buyer, and the buyer can find a repair shop for repair.

The warranty covers the cost of the battery, but does not cover the cost of sending the defective product back to us or sending a new product to you, for which you will be responsible.

A gradual decrease in the charge capacity of a rechargeable battery is normal and is not considered a defect.

What is Not Covered Under Warranty:

-Batteries ordered from other companies
-The battery is only discharged and can be recharged and can still be serviceable
-Batteries damaged from abuse, overcharging, improper installation, freezing or improper conditioning
-Removal of warranty stickers or tampering with internal battery components
-The battery is improperly sized for the laptop computer power requirements
-The warranty is good for no more than two replacements
-An 80% charge capacity remaining after 1 year is considered normal and is not a defect and not subject to a warranty replacement. The normal capacity after 2 years is 60% of the original capacity.

For ASUSlaptop batteries

KingSener A41-X550E Laptop Battery for ASUS X450 X450E X450J X450JF X751M X751MA X751L X750JA A450J A450JF A450E

Specification: Battery Model: A41-X550E Battery Type: Li-ion Voltage: 14.4V/15V Capacity:2600mAh/37WH 2950mAh/44WH Color:Black Condition:Replacement Battery (100% Brand New,2 years warranty!) Replace Part Numbers: A41-X550E Compatible Laptop Models: For ASUS X450 X450E...
For ACERlaptop batteries

KingSener AS07A31 Battery for Acer Aspire 2930G 4740G 5738G 4930 5735 5740 AS07A32 AS07A41 AS07A42 AS07A51 AS07A52

Specification: Battery Model: AS07A31 Capacity:4400mAh/47.5WH Voltage:10.8V Battery Type: Li-Ion Cell:6 Cells,made in Japan, high quality guarantee Color:Black Condition:Replacement Battery (100% Brand New,2 years warranty!) Replace Part Number: AS07A31 AS07A32 AS07A41...
For Lenovolaptop batteries

KingSener L17L6P71 Laptop battery For Lenovo ThinkPad X280 L17C6P71 L17M6P71 01AV470 01AV471 01AV472 SB10K97617 48WH

Specification: Battery Model: L17L6P71 Capacity:4.19Ah/48WH Voltage:11.4V Battery Type: Li-ion Cell:Made in China, high quality guarantee Color:Black Condition:Replacement Battery (100% Brand New,FREE 2 years warranty!) Replace Part Number: L17C6P71     ...
For Lenovolaptop batteries

Kingsener 00HW001 Laptop Battery For Lenovo ThinkPad S3 Yoga 14 Series Notebook 00HW000 SB10F46438 4ICP7/52/76

Specification:  Battery Model: 00HW001  Capacity: 56WH/3695mAh Voltage:14.8V Battery Type: Li-ion   Cell: Made in China, high quality guarantee   Color:Black   Condition:Replacement Battery (100% Brand New,2 years warranty!)   Replace Part Numbers: 00HW000 00HW001 SB10F46438...
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