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Refund/Return Policy

Refund Policy

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you will be automatically refunded to your original payment method.

Keep in mind that it may also take some business days for your bank or credit card company to process and issue the refund.

If you have any questions, please contact us in time, the following is our contact information:
WeChat/ WhatsApp: (+86) 198 6775 1872
Email:sales@batterymall.com

Return Policy

You can return the battery if you don't want it within 15 days of receiving it, or think you ordered the wrong battery. We will give you a full refund or exchange the product, but shipping needs to be paid by the buyer. Please email sales@batterymall.com or initiate a return via WeChat/WhatsApp: (+86) 198 6775 1872.

If the product fails and cannot be used within the warranty period after the product is signed, the buyer can apply for return processing. Please email sales@batterymall.com or initiate a return via WeChat/WhatsApp: (+86) 198 6775 1872.

All products must be in their original packaging and must be in resaleable condition and must not be scratched or damaged in any way.

If you believe a package was delivered incorrectly or undelivered, despite the tracking information showing that the package was delivered, we must be notified within 48 hours of the delivery notice to file a claim

Power problems can be caused by several issues: a faulty charger, defects in materials or workmanship, incorrectly calibrated software in the laptop, defective sockets, software or operating system compatibility, charging circuit or laptop problems. These problems can be easy or difficult to solve, depending on the problem.

Because there are many causes of power problems, simply replacing the battery with a new one may not solve the problem. We will ask for more details so that we can correctly determine the solution to the power problem, please cooperate with customer service to provide more battery details before returning the item.

How do I return my product?

Step 1: Please send an email to sales@batterymall.com or WeChat/WhatsApp: (+86) 198 6775 1872 to initiate a return.
You will need to send your name, order number, product name or product ID and the reason for the return or the problem you are having.

Step 2: Make sure the product is not scratched or damaged, and protect the battery pack with a suitable shipping container. If the product is so damaged that we resell it, we will not be able to issue a refund.

Step 3: When you ship your package to us, we recommend that you send us the shipping number. If the goods are lost in transit, we will not compensate for the goods.

Step 4: After the seller receives the returned product, confirm whether the product is normal, and the seller confirms the refund.

I received the wrong product.

If you have received the wrong product, please contact us within 72 hours of receiving the product and we will provide a return address and cover shipping costs.

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