Batterymall.com promises to return non-defective products within 15 days of receipt. Please see full details of our returns policy.
Are your products covered under warranty
Batterymall.com offers a 2-year warranty coverage against manufacturer defects. View warranty information for many of our products.
Do I need to create an account to place an order?
No need. You can place an order without an account on Batterymall.com. After payment is complete, your order will be processed. When the item leaves our warehouse, you will receive an automatic confirmation email with tracking information on the package. In addition, you can also view your order information through the "Order Inquiry" page without an account.
Can I change my account information?
Log into your account with your email and password to view your account information including order history, shipping and billing data. Certain account information may be redacted for accuracy.
How do I reset my password?
Click the "Login" button at the top of the page
Click on "Forgot your password?"
Follow the steps listed to reset your password
How do I unsubscribe from promotional emails?
Log in to your account to update your communication preferences or click the unsubscribe link at the bottom of the newsletter/email. If you unsubscribe from marketing or promotional communications, you will continue to receive transactional communications in connection with any order.
Will I be charged sales tax?
Our website is not responsible for the taxation of any country, and buyers are required to declare taxes by themselves.
What payment methods are available for me?
We accept Visa, MasterCard, Discover and American Express on Batterymall.com and other payment options in store.
How long will it take to complete my order?
Orders fulfilled through our warehouse will be shipped within 24 hours of receipt during business hours. Hours of operation may vary, but are based on Central Time, Monday through Friday, non-holidays.
Orders can be shipped to over 50 countries. And we also have products from American warehouses, Japanese warehouses, French warehouses, and Russian warehouses. Please refer to the shipping policy for specific charges.
Will I receive an order confirmation? tracking information? Receipt?
Transaction information will be emailed to the address you provided in your shopping cart. An order confirmation will be sent followed by a shipping confirmation with tracking data.
We recommend keeping all documentation for warranty purposes.
How about the battery’s lasting or working time?
Actually battery’s run-time is dependent on the device's total power consumption rate.
It related to following factors:
●the speed of the laptop’s processor
●the amount of application software
●the number of wireless interface devices
●the brightness of the screen
●the amount of cycle that you’re using it for
How to maintain battery life?
We suggest that you do the battery activation at least once every two months, as it will extend the working time and life of your battery.
If you won’t the battery for a month or longer, we suggest you charge the battery to 50%-80% capacity and then remove it from the laptop. Store it in a clean, dry place until you need it again.
How long is the battery life?
Our battery was tested and checked well before shipment. Under the normal using condition,the life of the lithium battery is about 500 time of cycles, so that usually as far as possible to use the fast end (5-7%) in charge, the average use time is 2 to 3 years.
If we still haven't answered your question, you can contact us below and we'll get back to you as soon as possible.
WECHAT/ WHATSAPP/TEL:(+86) 198 6775 1872
If you need to learn more about batteries, please check our blog content:https://www.batterymall.com/blogs/support/batterymall-faqs