BatteryMall FAQs

BatteryMall FAQs

1.Q: How fast we can ship out the parcel? It was sent out with the tarcking number?

A: Items are usually shipped within 3 to 5 working days after payment is confirmed.All parcels will be with tracking number. (Except Saturday and Sunday.)

European and American countries can check logistics at this website:

https://www.17track.net/en

Middle East countries can check logistics at this website:

http://www.mena56.com/

Asian countries can check logistics at this website:

http://17exp.kingtrans.cn/tracken.jsp

If you cannot find your package at the above three websites, please contact us by email: sales@batterymall.com or WeChat/WhatsApp: (+86) 198 6775 1872.

2.Q: How about the battery’s lasting or working time ?

A: Actually battery’s run-time is dependent on the device's total power consumption rate. ​

It related to following factors:

●the speed of the laptop’s processor

●the amount of application software

●the number of wireless interface devices

●the brightness of the screen

●the amount of cycle that you’re using it for

3.Q:How to maintain battery life?

A:We suggest that you do the battery activation at least once every two months, as it will extend the working time and life of your battery. If you won’t the battery for a month or longer, we suggest you charge the battery to 50%-80% capacity and then remove it from the laptop. Store it in a clean, dry place until you need it again.

4.Q:How long is the battery life？

A:Our battery was tested and checked well before shipment. Under the normal using condition,the life of the lithium battery is about 500 time of cycles, so that usually as far as possible to use the fast end (5-7%) in charge, the average use time is 2 to 3 years.

5.Q: Why the battery canot 100% fully charged?

1A:You can discharged the batetry to 0% firstly and then charge overnight, please do not turn on the notebook during this process. Or you can try to calibrate the battery with another 2 more charged and discharged cycle.
2A: The power adapter for your laptop may not be providing enough power after long time usage. Please try another power adapter.